Finding Experts within Organizations using Social Technologies
Posted on 07. Nov, 2009 by Gautam in Trends
‘Interesting article in the WSJ how social technologies can help tap into and be aware of an organization’’s expertise systems.
Activities and interactions that occur in blogs, wikis and social networks naturally provide the cues that are missing from current expertise-search systems. A search engine that mines internal blogs, for example, where workers post updates and field queries about their work, will help searchers judge for themselves who is an expert in a given field. Wiki sites, because they involve collaborative work, will suggest not only how much each contributor knows, but also how eager they are to share that knowledge and how well they work with others.
While I agree with the premise – let us agree that social tools won”t just enable adoption – specially if the organization has treated external social networking with a different standard (i.e. by banning access and firewalling them 
My view is that adoption of tools will also be slow in organizations where automation is being viewed as something to be suspicious of, or if it entails duplication of work and effort.
The other aspect is – not all experts would like to write about their expertise or they might not have the skills needed to cultivate readership or networks.(cross posted from Gautam on Organizations 2.0)
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